Usool

Built for multi-branch businesses in Saudi Arabia

Print a QR code for every asset. Get fault reports from any phone.

Staff scan the label on the fridge or the AC unit with their phone camera, and the report reaches a technician in seconds. Nothing to install.

14 days with every Growth feature. No card needed.

assets.novanex.app/q/7Kf2
Sunbula RestaurantsDisplay fridge 2Olaya branch · Kitchen

What is wrong?

Not coolingLoud noiseWater leakNot working
12°C since this morning
Send the report
UsoolAST-0142Scan to report a fault
assets.novanex.app/app
Usool
  • Dashboard
  • Fault reports3
  • Work orders
  • Preventive
  • Assets
  • Custody
  • Counts
Good morning, SaraSunbula Restaurants · Sunday, 25 October
7Open reports
2Overdue
12Due this week
3Low stock

Latest fault reports

Display fridge 2Olaya branch · Kitchen · Not cooling
KhalidUrgent
Dining hall ACMalqa branch · Water leak
YasserIn progress
Pizza ovenNakheel branch · Uneven heat
UnassignedOpen
CO2 extinguisher 4Olaya branch · Store · Monthly check
OmarIn 3 days

If this sounds like your branches, Usool was built for you:

  • Fault reports get lost in a WhatsApp group.
  • The Excel register no longer matches the branches.
  • Custody items vanish when an employee leaves.
  • Extinguisher service dates pass unnoticed.

From the label to the fix, from custody to the count report

Every tool works on one asset register, so nothing is typed twice. Each user picks their interface language.

A label on every asset, a report from any phone

Print labels from the platform and stick them on your equipment. When someone scans one, a short page opens where they pick the fault and add a photo.

  • 24 labels on an A4 sheet, or a 50×25 mm label printer
  • Blank labels you stick first and link to an asset on the first scan
  • Name and mobile number are optional for the reporter

A work order for every report, a history for every asset

Turn a report into a work order and assign it to a technician with a priority and a due date. The technician adds before and after photos and logs the parts and cost.

  • List view, or a board by status
  • Root cause and cost stay on the asset's record
  • When the same fault keeps coming back, you know it is time to replace

Count by scanning, with a report ready for your auditor

Open a count session for a branch and scan the labels one after another. You see what is found, missing or moved while you scan, then download the report as a PDF.

  • One session per branch, with several people scanning
  • A label that is not registered shows up so you can add it
  • The report carries your logo on Growth and Pro
  • Preventive maintenance on time

    One plan for the fire extinguishers in every branch, another for monthly AC filter cleaning. The work order and its checklist appear before the due date, and the technician gets a reminder.

  • Custody with an acknowledgement

    Who has laptop no. 14? Who holds the warehouse key? Handovers with an acknowledgement, returns with the item's condition, and a custody statement to check before clearance.

  • Spare parts and Excel import

    Stock for each part in each warehouse, a warning before it runs out, and parts issued straight to the work order. Your current register comes over from Excel with a ready template.

Up and running in a day

Three steps until the first report arrives, and you will not need an IT team for any of them.

  1. 1

    Import your assets

    Fill in the Excel template, or upload your current file and match its columns. No register yet? Start from ready asset and fault categories for your sector.

  2. 2

    Print and stick the labels

    24 labels on an A4 sheet, or one per asset on a label printer. Put each where people will see it: on the fridge door or the side of the AC unit.

  3. 3

    Receive your first report

    The report lands in your inbox. Turn it into a work order for a named technician and follow it until it is closed.

What to know before you subscribe

These are the questions finance managers usually ask us before they approve a cloud subscription. Here are the answers.

  • Data protected under Saudi law

    We follow the Personal Data Protection Law and sign a data processing agreement with every customer. Reporters' details are deleted from closed reports after 12 months.

  • Where your data lives, by name

    The database is hosted by Supabase on Amazon Web Services servers outside the Kingdom, and the website and platform are served through Cloudflare. Connections are encrypted, and access rules keep each organization's data apart.

  • Arabic support on Riyadh time

    The team that built the platform answers you, Sunday to Thursday, and we aim to reply within two working hours. Email on every plan, WhatsApp from Growth up.

  • Secure payment, VAT invoice

    You pay by card through a secure payment gateway, so your card number stays with the gateway. Every payment comes with an invoice showing the VAT.

  • Free trial, no card

    14 days with every Growth feature. If you decide not to subscribe, your account stays readable for 30 days and you can export your data at any time.

Founders' programme: the first 30 businesses

40% off the first year for each of the first 30 businesses that subscribe yearly. In return we meet you for half an hour each month to hear what the platform is missing, and publish your review under your name if you agree.

Claim your place

The prices are right here. Pick a plan and start.

Every plan starts with a 14-day trial of every Growth feature. Pay monthly, or yearly for the price of 10 months, and cancel from the subscription page whenever you like.

Basic

For a small business with one or two branches

150/ month

or 1,500 / year

  • Up to 250 assets
  • 3 users
  • 2 locations
  • Unlimited QR reports
  • Asset register and work orders
  • Up to 25 preventive plans
  • Custody
  • Email support
Most chosen

Growth

For a chain that wants maintenance and stock together

375/ month

or 3,750 / year

  • Up to 1,500 assets
  • 10 users
  • 10 locations
  • Everything in Basic
  • Unlimited preventive plans
  • Spare parts and count sessions
  • PDF reports with your logo
  • Email and WhatsApp support

Pro

For facility managers and larger businesses

750/ month

or 7,500 / year

  • Up to 5,000 assets
  • 25 users
  • Unlimited locations
  • Everything in Growth
  • Free setup and data import session
  • Priority WhatsApp support
  • A dedicated account manager

Prices exclude 15% VATExtra 1,000 assets for SAR 75 and extra users for SAR 30 a month eachMore than 5,000 assets? Ask for an enterprise quote

Questions

Did not find your question? Write to us and someone from the team will answer during working hours. Contact us

Do employees need to install an app to report a fault?

No. Their phone camera is enough: they point it at the label, a page opens with the asset's name and location, and they pick the fault, add a description and send it. Technicians and managers sign in to the platform with their own accounts.

Some of our technicians do not read Arabic. Is the interface in English too?

Yes. The interface is Arabic first, right to left, and every user can switch to English with one tap. Your manager works in Arabic and your technician in English, on the same data.

I keep my asset register in Excel. Can I move it over?

Yes. Download the Excel template from the platform, copy your data into it, upload it, match the columns and review any errors before saving. On the Pro plan we run the setup and import session with you for free.

Where is my company's data stored?

The database is hosted by Supabase on Amazon Web Services servers outside the Kingdom, the website and platform are served through Cloudflare, and the service is run by the Novanex Studio team from Egypt. We transfer data under Article 29 of the Personal Data Protection Law and sign a data processing agreement with each customer. If your policy requires hosting inside the Kingdom, tell us before you subscribe, because that option is not available yet.

How do I pay, and will I get a VAT invoice?

You pay by card (Visa or Mastercard) through a secure payment gateway. We are working on adding mada and Apple Pay and will announce when they arrive. Prices shown exclude 15% VAT, which is added at checkout. After every payment an invoice showing the VAT is emailed to you, and all your invoices are on the subscription page. If your finance team needs specific invoice details for ZATCA requirements, write to us before subscribing and we will confirm what we can provide.

What happens when the free trial ends?

The trial lasts 14 days with every Growth feature, whichever plan you have in mind, and needs no card. If it ends without a subscription, your account and data stay available read-only for 30 days, so you can subscribe at any point and carry on where you left off.

Can I print the labels myself?

Yes. Choose the assets, or a number of blank labels, and print them on A4 sheets of 24 or on a 50×25 mm label printer. You can stick a blank label first and link it to the asset on its first scan.

Does it help with custody and the annual count report for our external auditor?

Yes. Each employee has a custody statement listing what they hold, with acknowledgement and return dates. For the count, you open a session per branch and scan the assets to see what is found, missing or misplaced, then download the count report as a PDF.

Try it in one branch this week

Create your account, print labels for your ten most important assets, then ask a member of staff to scan one and send a report. See for yourself how it reaches the technician, and how many minutes it takes.

Start free